Learn Direct customer service qualifications and apprenticeships can develop the skills you need to provide excellent customer service, and can be applied to hundreds of job roles across different industries - which is great if you’re still undecided about your future career.

A qualification or apprenticeship in customer service can help you to: make the right impression with customers, get a better understanding of what your customers really want, build confidence and a sense of achievement.

Customer Service Apprenticeships

Intermediate and Advanced

You’ll learn how to: answer customer enquiries, sell goods and services, solve problems, handle customer promotions and events, deal with complaints and improve communications.

Learn Direct will help you put together the right mix of modules to fit the job you’re doing/want to do and the way you want to develop your career.

How will I learn?

Learn Direct Customer Service Apprenticeships are work-based. If you don’t have a job yet Learn Direct can help you find an employer to complete your apprenticeship with. An apprenticeship is also a great option if you’re already in employment and looking to improve your prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work.

How long will it take?

A Customer Service Apprenticeship at either level takes 12 to 24 months.

How do I get started?

You may enrol by visiting the Learn Direct centre (Victoria House, 45-47 Vicarage Road, Watford, WD18 0DE). You can also call 01923 471120 or visit the Learn Direct website.

Your qualification could be free thanks to government funding. Learn Direct will check this with you when they start.


(text adapted from Learn Direct website)